Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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What is one method of opening a
sale?
a. | give free
samples | b. | tell the customer he/she would be a fool to buy any other
product | c. | tell the customer how much the product costs | d. | wait at the cash register for the customer to approach
you | e. | tell them Jim Tressel uses the
product |
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2.
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The path in marketing goes as
follows:
Manufacturer>Wholesalers>Retail>Customer
a. | between retailer and
consumer | b. | between wholesaler and retailer | c. | between Manufacturer and
wholesaler | d. | throughout the entire path | e. | not enough information to get correct
answer |
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3.
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How long should your letter of
application be?
a. | 3 pages | c. | 1-2 pages | e. | as long as you want | b. | 2 pages | d. | no more than 1 page |
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4.
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What is one benefit of
newspaper advertising?
a. | most adults read newspapers
regularly | b. | newspapers are kept for a long period of time, which increases the chances of
advertisement | c. | higher quality and attractiveness in ads | d. | you reach a very select
audience |
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5.
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Which is a good method of
preventing customer complaints?
a. | make sure the warranty is
understood | b. | Walk away when she/he starts to talk to you | c. | sell only non-refundable
goods | d. | tell them you know Woody Hayes | e. | tell the customer you had nothing to do with
it |
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6.
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A handwritten letter is
acceptable if you don’t have access to a typewriter, however be sure to
use:
a. | blue or red
ink | d. | either black or light purple
ink | b. | green ink | e. | none of these answers are correct | c. | blue or black
ink |
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7.
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When asked to supply references
for a job you are applying for,
a. | ask permission
first | d. | all of these answers are
correct | b. | do not use relatives names | e. | none of these answers are correct | c. | ask former
employers |
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8.
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Which of the following items
would you consider NOT to be a communication skill?
a. | dictating | d. | writing | b. | listening | e. | none of these answers are correct | c. | speaking |
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9.
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To reach a very select group of
customers, you would probably use which of the following?
a. | trade
journals | d. | newspaper | b. | magazines | e. | None of theses answers are correct | c. | T.V. |
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10.
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Most advertising
appears
a. | as ROP(run of the
paper) | d. | on editorial
page | b. | on the sports page | e. | none of these answers are correct | c. | on the front
page |
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11.
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The process of finding new
customers is termed:
a. | recruiting | d. | aggressive selling | b. | prospecting | e. | none of these answers are correct | c. | telephone
contacts |
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12.
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Cold Calling
is:
a. | calling on prospects with an
appointment that fit a certain criteria of a type of type & size &
business. | b. | when a salesperson stops by to visit without n appointment or/& prior
knowledge of the prospect. | c. | calling a prospective customer who has asked to be
contacted | d. | all these answers are correct | e. | None of these answers are
correct |
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13.
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In taking telephone messages,
you should include:
a. | name of person who is being
called | b. | date, time of call, & your name &
initials | c. | Action to be taken, such as call back | d. | all these answers are
correct | e. | none of these answers are
correct |
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14.
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Advertising media is the means
of communication by which:
a. | customer judge profit and
loss | b. | encourage customers to purchase a product or
service | c. | the main way customers judge the quality of a
product | d. | customer do comparative shopping | e. | None of these answers are
right |
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15.
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Which of the following would
not be part of a promotional campaign:
a. | advertising
| c. | cost
analysis | e. | sales
promotion | b. | public relations | d. | personal selling |
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16.
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Which would be considered the
most difficult of a sales promotion:
a. | visual merchandising such
displays | d. | sweepstakes | b. | coupons, rebates | e. | none of these answers are correct | c. | contest |
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17.
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Selling is the ____ of
communicating effectively with people
a. | science | c. | technique | e. | sport | b. | art | d. | protocol |
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18.
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An effective sales person
should learn about his or her products or ____
a. | competitor’s
product | c. | services | b. | sales | d. | contacts |
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19.
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Selling skills can be very
useful in your ____ life
a. | business | c. | extracurricular | b. | school | d. | personal |
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20.
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Selling involves _________
others to accept your ideas, advice and leadership.
a. | persuading | b. | leading | c. | converting | d. | helping |
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21.
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Tressel Coop recently listed
$7800 worth of wild bird seed as a “National Championship Special” to get fair weather
for OSU into the store. Since the stock market recently took a dip, Jim Tressel also offered a one
time cash discount to any customer that would buy the entire lot of seed. Long time fan, Jim Ogden,
famous Highland County trapper, hunter and bird watching expert, purchased the entire lot of $7800
with of wild bird seed. How much NET CASH did Jim Ogden give Tressel Coop for the entire lot using
the 20% cash discount? (use closes figure below)
a. | $1569 | b. | $4992 | c. | $6240 | d. | $7640 | e. | $9360 |
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22.
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Mat Wilhelm recently purchased
a new “NFL style” computer to start his own web page and borrowed $4,000 from Huntington
Bank in Columbus, to fund the computer. After he gets drafted by the NFL, plans paid off the loan in
12 months from purchase. With his low interest rate of 15% how much INTEREST will he pay on the money
borrowed for one year?
a. | $60 | b. | $600 | c. | $3400 | d. | $3940 | e. | $4060 |
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23.
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Andy Geiger hires two students
each week to work part-time in the Jim O’Brien Farm Supply Store. Since students must both
attend classes and work at the store, a salary of $110/week.Was a greed upon by all parties involved.
With each student working 20 hours weekly a standard withholding deduction of 18% will be deducted
weekly from each students paycheck. How much withholding tax will be deducted from each students
paycheck weekly?
a. | $19.80 | d. | $90.20 | b. | $38.60 | e. | correct amount not listed | c. | $70.40 |
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24.
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Union County has the best sales
tax rates according to local officials. With a LOW rate of 5.75%, many area farmers from the
Marysville area starting to buy goods and services. Carlos J.T. Horse Ranch, located in Raymond, Ohio
purchased $4351 of taxable goods. Based on the LOW rate of 5.75% county sales tax, how much sales tax
should be added to the order?
a. | $250.18 | c. | $2501.83 | e. | $4100.82 | b. | $756.70 | d. | $3776.00 |
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25.
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Recently the statewide
newspaper “Buckeye sports Bulletin” ran a special ad deal for Ohio FFA chapter in support
of the recent OSU National Championship Season. Rate as follows: ($7.50/column inch if ad ran for 3
weeks or $7.00/column inch if ad ran for 5 weeks) If your chapter decided to run a seven inch column
ad every Tuesday and Thursday for 3 weeks. What should your bill from “Buckeye Sports
Bulletin” total?
a. | $52.50 | b. | $105.00 | c. | $157.50 | d. | $315.00 | e. | $262.50 |
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