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Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question. |
| | 1. | Good working relationships should be bases upon? | a. | trust | c. | jealousy | | b. | personality | d. | personal relationship | | | | | | |
| | 2. | An identifying symbol of a business which is used for advertising is a? | a. | layout | b. | logo | c. | leader | d. | waybill | | | | | | | | | | |
| | 3. | If a customer makes a $125.99 purchase, how much sales tax at the 5.5% needs to be added to the final total. | a. | $7.93 | b. | $6.93 | c. | $25.99 | d. | $26.99 | | | | | | | | | | |
| | 4. | ____ is needed to continue in a job despite opposition of discouragement. | a. | confidence | b. | perseverance | c. | resourcefulness | d. | poise | | | | | | | | | | |
| | 5. | Discount given for buying large volumes of merchandise is called what? | a. | cash discount | c. | credit discount | | b. | big discount | d. | quantity discount | | | | | | |
| | 6. | The government agency which collects income tax and FICA payments from employers is the? | a. | I.R.S | c. | Bureau of Workers Compensation | | b. | F.I.C.A | d. | P.C.A | | | | | | |
| | 7. | Type of credit in which the debt is paid off in a series of equal payments? | a. | revolving charge account | c. | monthly credit | | b. | installing credit | d. | 90-day charge account | | | | | | |
| | 8. | Work performed beyond a 40-hour work week in which an employee is usually paid 1-1/2 times his regular pay rate is called? | a. | bonus time | b. | profit sharing | c. | overtime | d. | fringing | | | | | | | | | | |
| | 9. | Which is not a type of budget commonly used in a business? | a. | cash flow | c. | operating | | b. | credit earned | d. | capitol expenditures | | | | | | |
| | 10. | Time when the largest number of people listen to the radio of watch television and,thus, the time when it is most expensive to advertise? | a. | Advertising schedule | c. | Spot announcement | | b. | Promotional advertising time | d. | Prime time | | | | | | |
| | 11. | Platform where transportation vehicles are unloaded are called? | a. | Packing dock | c. | Invoice | | b. | Receiving dock | d. | Staging area | | | | | | |
| | 12. | Retail prices will rise when demand: | a. | Increases and supply increases | c. | Decreases and supply increases | | b. | Increases and supply decreases | d. | Decreases and supply decreases | | | | | | |
| | 13. | The difference between total assets and total liabilities is? | a. | Net worth | c. | Operating margin | | b. | Net profit | d. | Capitol gains | | | | | | |
| | 14. | Personal skills needed in selling products include all of the following: | a. | The ability to relate to people | c. | Typing speed | | b. | Good personal appearance | d. | Strong ethical standards | | | | | | |
| | 15. | The best way to deal with a talkative customer is to: | a. | Tell them to “shut - up” | c. | Listen to them patiently | | b. | Walk away from them | d. | Go to sleep | | | | | | |
| | 16. | The act of suggesting another product that can replace the one sought and still fulfill the customers need is called? | a. | Substitute selling | c. | Good selling | | b. | Suggestion selling | d. | Replacement selling | | | | | | |
| | 17. | If the customer is purchasing a product at the cost of $15.87, and they are to get a 10% cash discount, how much do you subtract from their bill? | a. | $4.69 | b. | $2.68 | c. | $3.21 | d. | $1.59 | | | | | | | | | | |
| | 18. | Ability to take action quickly in a new situation or unexpected difficulty is called? | a. | Leadership | b. | Confidence | c. | Poise | d. | Resourcefulness | | | | | | | | | | |
| | 19. | A written statement outlining responsibilities of an individual within a business of industry is called a? | a. | Resume | c. | Job Description | | b. | Application Form | d. | Help Wanted Ad | | | | | | |
| | 20. | The total income before costs for a year for a company is called its? | a. | Gross Sales | b. | Gross Income | c. | Net Sales | d. | Net income | | | | | | | | | | |
| | 21. | A monthly record of purchase charges and payments for a company is called its? | a. | Annual Statement | c. | Monthly Invoice Record Slip | | b. | Monthly Statement | d. | Quarterly Budget | | | | | | |
| | 22. | A brief selling message delivered between sponsored programs which lasts from 10 to 60 seconds is called a/an? | a. | Advertisement | c. | Prime Time Announcement | | b. | Promotional Spot | d. | Rack | | | | | | |
| | 23. | An item of timely interest that is competitively priced to draw customers into the store is called? | a. | Waybill | c. | Advertisement | | b. | Leader | d. | Rack | | | | | | |
| | 24. | Extras provided by the employer, such as paid vacations and sick leave are classified as? | a. | Values | c. | Worker’s Bonuses | | b. | Fringe Benefits | d. | Profit Sharing | | | | | | |
| | 25. | Knowing what to do or say in a given situation to avoid offending others is called? | a. | Tact | b. | Attitude | c. | Integrity | d. | Personality | | | | | | | | | | |