|
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question. |
| | 1. | What is the final step in a sales presentation? | a. | The approach | c. | The close | | b. | Handing customer objections | d. | The demonstration | | | | | | |
| | 2. | Which question would you NOT expect during an interview? | a. | What do you know about our company? | | b. | Career-wise, where would you like to be in 5 years? | | c. | Why are you leaving your present job? | | d. | Are you married? | | | | |
| | 3. | What should be included in the first selection of a letter of application? | a. | An explanation of why you are interested in the job. | | b. | A statement of why you are writing. | | c. | A request for an interview. | | d. | Your qualifications for the job. | | | | |
| | 4. | What is the frequently raised consumer objection to advertising? | a. | It bring to many people into the store. | | b. | It takes up to much room in the newspaper. | | c. | It lets customers know what is available. | | d. | It is an unnecessary cost in the marketing of products. | | | | |
| | 5. | What is the purpose of the opening statement in a telephone presentation? | a. | To put the customer in a receptive mood. | | b. | To make sure you have a potential customer on the line. | | c. | To provide information on the product you are selling. | | d. | To make sure your customer is alert and awake. | | | | |
| | 6. | If asked what salary you would be willing to accept, you should? | a. | Shoot for the moon. | | b. | Tell the person it is not important. | | c. | Say “it’s negotiable”. | | d. | be safe and quote a lower figure than you would accept. | | | | |
| | 7. | Selling to farmers may include selling products or services. Which of the following would be considered a service? | a. | Artificial Insemination. | d. | Feed | | b. | Machinery | e. | none of these are correct | | c. | Fertilizer | | | | | | | | |
| | 8. | A group of activities intended to sell a product or idea in order to make a profit in a/an : | a. | Promotion | d. | Media | | b. | Resume | e. | none of these are correct | | c. | Application | | | | | | | | |
| | 9. | Constructing a display so that it’s arranged in a step arrangement or in graduations, is an example of? | a. | Proportion | d. | Rhythm | | b. | Contrast | e. | None of these are correct | | c. | Balance | | | | | | | | |
| | 10. | Usually the interviewer will ask the first question in an attempt to? | a. | Loosen you up and cause you to relax | | b. | Put pressure on you | | c. | Embarrass you | | d. | Put pressure on you AND embarrass you | | e. | None of these are correct | | | | |
| | 11. | A disadvantage of the direct mailing may be that: | a. | Mailing lists can be updated | | b. | Intended customers may not receive the advertising | | c. | Advertising may be wasted on direct mail because many people see the mailings as junk mail and discard them. | | d. | All these are correct | | e. | None of these are correct | | | | |
| | 12. | The necessary components of print advertising usually include: | a. | Headline, copy, illustration and signature or logo | | b. | Headline, cost variation, length of time and logo | | c. | illustration, logo, cost, and message | | d. | None of these are correct | | | | |
| | 13. | Research in developing market plans is: | a. | Preparing the business proposition | | b. | Planning assumptions | | c. | Preparing market strategies | | d. | Careful and diligent study to gain knowledge about a market | | e. | None of these are correct | | | | |
| | 14. | What factors must be considered when allowing a refund? | a. | Cost of the refund | d. | Type of product | | b. | Customer history | e. | none of these are correct | | c. | Company management policy | | | | | | | | |
| | 15. | Tangible products are physical items. Intangible products are ____? | a. | Goods | b. | Needs or wants | c. | Services | d. | Hard to define | | | | | | | | | | |
| | 16. | When a customer approaches you and says “Ill take this” you are _____? | a. | A happy sales person | c. | An account-oriented sales person | | b. | An order taker | d. | a cashier | | | | | | |
| | 17. | Advertising is one of the four major means of? | a. | Moving product | b. | Sales | c. | Sales promotion | d. | Motivation | | | | | | | | | | |
| | 18. | Employers expect sales people to practice good ________. | a. | Conduct | b. | Human relations | c. | Will | d. | Personal Habits | | | | | | | | | | |
| | 19. | Good salespeople realize that customers often display _____. | a. | Sales clues | b. | Sales interests | c. | Sales resistance | d. | Sales reluctance | | | | | | | | | | |
| | 20. | Customers always give ____ to delay making a purchase or to avoid becoming involved in the sale. | a. | Explanations | b. | Excuses | c. | Demonstrations | d. | Dialogues | | | | | | | | | | |
| | 21. | JDO Coop listed $15456.00 worth of bird seed to feed wild turkeys in Highland county last month. Since the economy was sagging rare one time discount for cash was offered with a “SPECIAL” 20% cash discount if the JIM-CAROL RANCH agreed to the terms and purchased the entire lot of seed. How much NET CASH did Carol give JDO Coop using the “SPECIALTY” 20% discount on the original list price of the bird seed? ( use the closest figure below) | a. | $1236.48 | b. | $3091.20 | c. | $18547.20 | d. | $12264.80 | | | | | | | | | | |
| | 22. | John Miley recently purchased a new computer for the home office and borrowed $2500 from Huntington Bank in Columbus for his expanded business. He plans to pay the loan off in one year and has agreed to pay Huntington Bank 18% interest on the loan. How much interest will he pay?A faulty oil pressure relief valve | a. | $225.00 | b. | $45.00 | c. | $450.00 | d. | $270.00 | | | | | | | | | | |
| | 23. | E. Craig Wiget hires two students each morning for agri-business class Mr. Wiget has agreed to pay each student a salary of $108.80/week gross earnings with hours ranging from 18-20 hours each week/student. A standard deduction of 20% from each student employee is deducted for all taxes including state, federal, and local. How much withholding tax would be deducted from each students check? | a. | $17.78 | b. | $21.76 | c. | $33.67 | d. | $43.52 | e. | $53.65 | | | | | | | | | | | | |
| | 24. | Highland County has the best sales tax rate in Ohio according to J.D. Ogden with a low rate of 5.5%. Farmers from Ripley area recently purchased $2,346 worth of taxable goods and the sales clerk is trying to figure the sales tax on the purchase. Based on the 5.5% sales tax for Highland County how much sales tax should be added to the order? | a. | $129.03 | b. | $11.70 | c. | $1209.30 | d. | $240.10 | e. | $24.10 | | | | | | | | | | | | |
| | 25. | Recently the statewide newspaper “JOURNAL TRIBUNE” ran a special display ad deal for Ohio local FFA chapters to promote FFA. Discount rate quoted was as follows: $7.40 per column inch if the group ran the ad for three weeks. What would be your chapters charges if each ad contained 7 column inches and you ran the ad twice weekly for the three week period? Total bill would be __________ | a. | $259.00 | b. | $155.40 | c. | $310.80 | d. | $51.80 | e. | $103.60 | | | | | | | | | | | | |