Multiple Choice
Identify the choice that
best completes the statement or answers the question.
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1.
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Which is a component of a good
letter of application?
a. | written on 8 1/2 x 11, white,
unruled paper | b. | is short and to the point | c. | emphasizes your qualifications and strong
points | d. | all of these are correct |
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2.
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Which is NOT an appropriate
personal reference?
a. | clergyman | c. | former employer | b. | agricultural education instructor | d. | father or mother |
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3.
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When expressing yourself on
paper the goals of written communication do NOT include?
a. | transmit a
message | c. | mask the
writer’s personality | b. | convey a image | d. | convey ideas and images to the
reader |
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4.
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During an interview for an
agricultural business job, topics that may be controversial and best avoided
include:
a. | FFA leadership, school subjects, and
job skills | b. | politics, religion, and economics | c. | agriculture, record keeping, and job
attitudes | d. | career objectives, your best qualities, and former
jobs |
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5.
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A good way to get along in your
new job is to:
a. | be a “know it
all” | b. | be willing to learn | c. | show your co-workers how smart you
are | d. | run to your boss with every question you
have |
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6.
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Workers most often fail
because:
a. | they don’t have the needed job
skills | c. | they are
late | b. | they lack knowledge | d. | they are ineffective listeners |
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7.
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Which is not used to punctuate
verbal communications?
a. | gestures | c. | voice inflections | b. | clothes | d. | facial expressions |
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8.
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Which is NOT a good rule to
follow when answering business telephones?
a. | answer with a friendly greeting
| c. | state the name of your
company | b. | allow phone to ring five or six times | d. | be polite |
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9.
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When using the business
telephone you should:
a. | hang up when you want to
| b. | use common rules of courtesy
primarily with important customers | c. | always allow the caller to end the
conversation | d. | use the telephone whenever and for as long as you
like |
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10.
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When taking a telephone message
do not:
a. | use proper form if
provided | c. | write down all
pertinent information | b. | rely on your memory | d. | write as neatly as possible |
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11.
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People buy from people they
_______.
a. | know | c. | trust | b. | heard about | d. | are referred to |
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12.
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Which of the following would be
included in the pre-approach of a sales presentation?
a. | showing the
product | b. | learning all there is to know about the
product | c. | ordering the product- you have one on hand | d. | listening to the
customer |
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13.
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What is an example of a
tangible item?
a. | advertising
| c. | insurance | b. | stocks and bonds | d. | clothes |
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14.
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Customers buy based on
their:
a. | wants | b. | beliefs | c. | needs | d. | greed |
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15.
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After an interview you
should:
a. | celebrate | b. | write a thank you letter to the employer | c. | carry on until you hear you have the
job | d. | call back the next day to see if you get the
job |
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16.
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The process of selling
customers an item to go along with what they have already purchased is
___________.
a. | suggestion
selling | c. | step-up
selling | b. | closing the sale | d. | complimentary selling |
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17.
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When a person comes to you with
the following request- “I will take this please,” you are performing the duty of
______________.
a. | a price
taker | c. | a
salesperson | b. | an order taker | d. | a sales taker |
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18.
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Selling is based on satisfying
the needs and wants of the customer, is also known as ____________.
a. | personal
selling | b. | customer-oriented selling | c. | personal selling and customer-oriented
selling | d. | none of these are correct |
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19.
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Customer objections
________________.
a. | may come at any time during the
sale. | b. | are reasons customers hesitate in purchasing a product or
service | c. | may be irrational | d. | all of these are correct |
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20.
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Questions in the sales process
that are asked to determine customers needs and want are what type of questions?
a. | simple
questions | c. | complex questions
| b. | qualifying
questions | d. | third party
questions |
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21.
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Calculate the selling price of
a potted plant if the wholesale and shipping costs are $2.50 and you want to markup the product 75%?
(round to nearest cent)
a. | $4.38 | d. | $2.68 | b. | $1.88 | e. | none of these are correct | c. | $3.25 |
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22.
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Joe FFA works at the local
implement store making $6.00 per hour on his 20 hour per week job. If 20% of his earnings are
deducted for city, state and federal tax, the amount withheld for all three taxes is
$__________.
a. | $7.70 | d. | $24.00 | b. | $12.00 | e. | none of these are correct | c. | $20.00 |
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23.
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Circle-K Horse Farm buys horse
feed in ton lots from XYZ Farm Supply for a cash discount when purchased in ton lots. Since one ton
of feed weighs 2,000# and the horse feed normally sell for $240 per ton, what would be the total cash
discount for six tons of feed purchased by Circle-K Horse Farm, if the discount was
5%?
a. | $72.00 | d. | $480.00 | b. | $100.00 | e. | none of these are correct | c. | $144.00 |
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24.
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Your tax consultant has advised
you to pay monthly county taxes on your business instead of quarterly taxes. If you have a gross
monthly income in June of $6,000 and your county tax rate is 7%, what would your monthly tax bill for
June?
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25.
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Your local FFA chapter wants to
promote the fruit sale in the daily newspaper with a seven column inch ad. If it costs $7.40 per
column inch of display ad run in the newspaper, twice a week for three weeks what would be the total
cost of promoting your fruit sale in the newspaper?
a. | $51.80 | b. | $103.60 | c. | $155.40 | d. | $310.80 |
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