Multiple Choice
Identify the choice that
best completes the statement or answers the question.
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1.
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Which of the following is the most important skill when dealing face ot face
with a customer?
a. | dress | d. | previous purchase | b. | listening skills | e. | All of these are correct | c. | socio-economic
status |
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2.
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An upset customer comes into your store upset about the quality of your
products. What response is your customer looking for from you?
a. | to be taken seriously | b. | to be respected | c. | to get immediate
action | d. | to clear up the problem to never happen again | e. | All of these are
correct |
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3.
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A feature-benefit sales presentation is based on _________?
a. | customer credit rating | b. | high margin products | c. | needs and wants of a
customer | d. | None of these are correct | e. | All of these are
correct |
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4.
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Which of the following is a form of nonverbal communication?
a. | eye contact | d. | movement | b. | posture | e. | All of these are correct | c. | gesture |
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5.
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Which of the following words can start an open- ended question?
a. | who | d. | when | b. | where | e. | All of these are correct | c. | why |
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6.
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After you satisfy all objections during the closing process you should:
a. | builod rapport | d. | ask for the sale | b. | meet objections | e. | None of these are correct | c. | ask open ended
questions |
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7.
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When preparing to meet your customer, which of the following are
important:
a. | wear appropriate clothing | b. | know the prices of the
product | c. | show a positive caring respectful attitude | d. | be
prepared | e. | All of these are correct |
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8.
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Which of these is a quality of good advertising?
a. | it must grab people’s attention | b. | it should be easy to read and visually
pleasing | c. | it should create a desire to buy | d. | All of these are correct | e. | only it must grab
people’s attention AND it should be easy to read and visually
pleasing |
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9.
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When your customers make objections, you shoud:
a. | listen carefully | b. | show concern | c. | respect their
opinion | d. | All of these are correct | e. | both listen carefully AND respect their
opinion |
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10.
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A point of purchase (P.O.P) ad might be found ________.
a. | on a billboard | d. | in the supermarket | b. | in a magazine | e. | None of these are correct | c. | in the
newspaper |
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11.
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Some of the common personality characteristics found in successful sales people
are:
a. | ambitious | d. | domineering | b. | strong and forceful | e. | None of these are correct | c. | easily
frustrated |
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12.
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Agricultural products that you can see, feel, smell, or touch are known as
______ products.
a. | intangible | d. | reciprocity | b. | transactional | e. | no correct choice is listed | c. | tangible |
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13.
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A measure used when selling advertisng space in a printed media is known as a
______.
a. | square inch | d. | line of type | b. | fraction of a page | e. | square centimeter | c. | column
inch |
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14.
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As with all advertising, color plays a vital role in point- of- sale. Which
color listed below is known as attention- getting and will catch the eye?
a. | blue | b. | green | c. | orange | d. | red | e. | black |
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15.
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When a salesperson calls on a customer without an appointment or customer
knowledge we call it _______.
a. | lead calling. | d. | informational calling. | b. | cool
calling. | e. | None of these are
correct choices | c. | cold calling. |
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16.
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When setting up a display, color plays a vital role in point- of- sale. In the
fall advertising season the color that sets a mood or theme is ______.
a. | black | b. | green | c. | orange | d. | red | e. | blue |
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17.
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Which one of the below statements is an appropriate way to handle customer
objections?
a. | talk about something else to get their mind off the objection | b. | listen
carefully | c. | ignore the objection | d. | restate the options and accessories of the
product or services | e. | None of these statements are
appropriate |
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18.
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Your boss has assigned you the task of setting a display along a store aisle..
Where would you set the display?
a. | a position half way down the aisle | b. | a top shelf anywhere along the
aisle | c. | the end of the aisle | d. | a bottom shelf anywhere along the
aisle | e. | None of these are correct choices |
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19.
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Which statement below is NOT one of the skills a successful salesperson
possesses?
a. | determine customer’s needs | b. | provides product options to fill customer
needs | c. | claim to know all the answers ot complex problems | d. | helps the customer
make a good decision | e. | make customers feel good about
themselves |
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20.
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The first step to take when presenting a product is ______.
a. | build desire for the product. | b. | develop the customer’s
attention | c. | get the customer’s attention. | d. | tell the customer to buy the
product. | e. | None of these are correct statements |
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21.
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If theoriginal retail selling price was $10.95 and the final selling price is
$6.95, what would be the markdown?
a. | $3.00 | d. | $4.05 | b. | $3.95 | e. | no correct answer is listed | c. | $4.00 |
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22.
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Paint costs $2.80 per quart at the local hardware store. If your county sales
tax is 7% and you purchased three quarts of paint, what would your total sales tax be for the three
quarts?
a. | 20 cents | b. | 40 cents | c. | 59 cents | d. | 80
cents | e. | $5.88 |
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23.
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You just purchased five bags of 19-19-19 fertilizer for $12.00/bag. The store
owner gave your farm a 9% cash discount for paying cash at the time of purchase and not charging the
fertilizer to your farm account. How much cash did you give the store owner for the sale?
a. | $54.00 | b. | $54.60 | c. | $56.40 | d. | $58.50 | e. | $59.10 |
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24.
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You are tax exempt and want to mulch your new organic garden in April. The local
store is chargig $5.00/ bag of orgnic mulch containing 3 cubic feet of premium mulch. After measuring
the flower beds you determine that 12 bags of mulch are needed for the project. How much will the
organic mulch cost you for this project?
a. | $36 | b. | $48 | c. | $60 | d. | $180 | e. | $720 |
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25.
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You just started your summer job and are currently working 30 hours per week and
are getting paid $8.00 per hour for your labor. Your total taxes deducted from teh check for city,
state and federal tax is 18%. What is your net check for the 30 hours worked last week?
a. | $234.60 | b. | $300.00 | c. | $196.80 | d. | $283.20 | e. | $235.68 |
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